Optimizing cost calculations and processing inquiries faster are essential factors that determine success or failure.
Initial situation: painstaking detail work
Recently, we were allowed to watch how incoming customer inquiries are processed in a metal processing company. From our observations, we wanted to develop recommendations for the team management to speed up the processes, because the response times were simply too long. By the time the quotes were submitted, it was usually too late and the requests were piling up...
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